About

You can place your order directly through our website or conveniently order through WhatsApp. Simply browse our products, choose your favourite item, and contact us on WhatsApp for assistance with placing your order. Our team will guide you through the process.

We accept online payments, UPI, and Cash on Delivery (COD). Customers can choose their preferred available payment method at checkout. Full Cash on Delivery is available for eligible orders.

Yes, we offer Full Cash on Delivery (COD) for eligible orders. You can pay the full amount when your order is delivered, subject to delivery serviceability.

Please contact us as soon as possible if you want to cancel an order. Cancellation depends on the order’s processing and dispatch status and applicable consumer rights. Once dispatched, an order may no longer be cancellable through our standard process.

Address changes may be possible before dispatch. Contact our support team promptly with your order number and corrected address. Once the parcel has been dispatched, changes may not be possible.

We currently deliver within India. International shipping is not available at this time. Delivery availability depends on the serviceability of your PIN code.

Orders generally require 2–4 business days for processing and dispatch. After dispatch, estimated delivery is approximately 3–5 days within Kerala and 5–7 days for other states in India. Actual delivery times may vary by location and courier service.

Shipping charges, if applicable, are displayed at checkout. Free shipping may be available on eligible prepaid orders of ₹399 or more, subject to the offer conditions displayed when you place your order.

Once your order has been dispatched, we will share tracking information through the available communication channel. Use the tracking link to follow your shipment.

Tracking updates can take time to appear after dispatch. If there has been no update for 48 hours, or your parcel is delayed beyond the estimated delivery period, contact our support team with your order number.

Incorrect address details, an unavailable recipient or unsuccessful delivery attempts may cause delays or result in the parcel being returned to the sender. Ensure your address and phone number are correct and contact us if you receive a delivery notification or need assistance.

Returns may be considered for products that arrive damaged or defective, subject to verification and applicable law. Please report the issue within 48 hours of delivery and provide your order number along with clear photographs or videos. Read our Refund and Return Policy for complete details.

Routine exchanges and replacements are not offered under our standard return policy. If a product arrives damaged or defective, contact us within 48 hours so we can review the issue and explain the applicable resolution. Mandatory consumer rights remain unaffected.

Contact us within 48 hours of delivery. Include your order number and clear photographs or an unedited video showing the issue. Keep the product and packaging until our support team provides instructions.

Yes, we offer bulk discounts for large orders. Please contact us through Whatsapp

If your refund is approved, we will explain the applicable refund method and expected processing time. The time taken for the money to appear in your account may depend on the payment provider or bank.

Our standard policy does not provide returns for a change of mind or incorrect product selection by the customer. Please review the product details carefully before ordering. This restriction does not affect any rights available under applicable law.

Customization may be available for selected products, including posters and mirror posters. Please check the relevant product page or contact us to confirm the available customization options.

Select a product that offers customization and follow the instructions on its product page. If you need help, contact our support team before placing the order to confirm your requirements and any applicable charges.

No. Customization is available only on selected products. Please check the product description or contact us to confirm whether your preferred product can be customized.

We may offer special pricing for eligible bulk orders. Contact us with the product name, quantity required and delivery location so our team can review your request and provide a quotation.

Review the product description, specifications and available images before ordering. For products requiring specific dimensions, installation or compatibility, contact us with your requirements so we can help clarify the available information.

You can contact our support team using the following details:

* Email: hiiqify@gmail.com
* Phone: +91 9400996004

For order-related enquiries, please include your order number to help us assist you efficiently.

We use relevant information to process orders, arrange delivery, provide customer support and improve our services. For more information about the information we collect and how it is handled, please read our Privacy Policy.

You can find more information in the following policies:

* Shipping Policy – delivery estimates and shipping charges.
* Refund and Return Policy – damaged products and eligible refunds.
* Privacy Policy – how personal information is handled.
* Terms of Service – conditions for using our website and purchasing products.
* Contact Information – how to reach our team.

We’re here to help. Contact HIIQIFY customer support with your question or order number, and our team will guide you through the next steps.