Privacy policy

Last updated: 10 october 2026

At HIIQIFY, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you visit our website, place an order or contact us.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

* Contact information: Name, email address, phone number and billing or shipping address.
* Order information: Products purchased, order details, payment status and delivery information.
* Payment information: Payment status and transaction references provided by our payment service providers. We do not intend to store full card details on our own systems.
* Account information: Login details and preferences if you create an account.
* Technical information: IP address, browser type, device information, pages visited and interactions with our website.
* Communication information: Messages, feedback and information you provide when contacting customer support.

Please do not send sensitive payment credentials, passwords or OTPs through customer support channels.

2. How We Use Your Information

We may use your information to:

* Process, confirm and deliver orders.
* Process payments and verify transactions.
* Provide order updates and customer support.
* Respond to questions, complaints and refund requests.
* Prevent fraud, abuse and unauthorized transactions.
* Improve our products, website and shopping experience.
* Measure website performance and advertising effectiveness, where applicable.
* Send promotional communications where permitted and, where required, with your consent.
* Meet applicable legal, accounting and regulatory obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to keep the store functioning, remember preferences, understand website usage and measure marketing performance.

Where enabled, tools such as Google Analytics or Meta Pixel may collect information about website interactions and advertising performance.

You can manage cookies through your browser settings and any consent controls provided on our website. Disabling certain cookies may affect some website features.

4. Sharing Your Information

We may share relevant information with service providers when necessary to operate our business, including:

* Shopify and website service providers.
* Payment gateways and transaction-processing providers.
* Courier and delivery partners.
* Customer-support and communication platforms.
* Analytics and advertising providers, where applicable.
* Professional advisers, regulators or authorities where legally required.

We do not sell personal information to third parties in exchange for money. Information may be processed by service providers under their applicable terms and privacy practices.

5. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal obligations and dispute resolution.

We use appropriate measures intended to protect information against unauthorized access, loss, misuse or disclosure. However, no online system can guarantee absolute security.

6. Your Privacy Choices and Rights

Subject to applicable law, you may request access to, correction of or deletion of personal information, and you may withdraw consent where processing is based on consent.

You can also opt out of promotional emails using the unsubscribe option provided in those communications.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before responding.

7. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.

8. Children’s Privacy

Our website is not intended to collect personal information directly from children without appropriate authorization. If you believe a child has provided personal information inappropriately, contact us so we can review the request.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, technology or legal obligations. The revised policy will be published on this page with an updated revision date.

10. Contact Us

For questions, requests or complaints relating to privacy, contact:

Business: HIIQIFY
Email: hiiqify@gmail.com
Phone: +91 9400996004
Address:

Hiiqify, perinthalmanna, vattapara jublie road, opposite st.marys semitry Malappuram, 679322 Keralam

hiiqify@gmail.com

Mob: 9061556004